Eurostar Group - Ashford

Eurostar Group Overview

Eurostar Group, located at 73314 Newtown Rd, Ashford TN24 0PS, United Kingdom, is a prominent player in the travel agency sector, specializing in providing exceptional travel services. For those interested in exploring Europe's heart with comfort and speed, Eurostar stands out as a reliable choice. The company's contact details are readily available: you can reach them via phone or conveniently visit their website: eurostar.com for more information.

Key Features and Accessibility

• Eurostar is renowned for its wheelchair-accessible car park and entrance, ensuring that their services are inclusive for all travelers.
• The company prides itself on catering to a diverse clientele, highlighting its commitment to accessibility and customer comfort.

Opinions and Reviews

Eurostar has garnered attention from customers, with a notable number of reviews on Google My Business. Customers have left 173 reviews, which, while a solid base, lead to an average opinion score of 3.7/5. This average suggests a generally positive experience, although there's room for improvement in certain areas.

Additional Points of Interest

• Their wheelchair-accessible facilities are a significant point of interest, indicating a focus on inclusivity.
• The company's location in Ashford provides a convenient starting point for those planning journeys across Europe.

For anyone considering travel with Eurostar, it's important to note the company's strong commitment to accessibility and customer satisfaction, as evidenced by their reviews and facilities. However, the average rating indicates that while many travelers have had positive experiences, there might be areas where Eurostar aims to enhance its services.

Recommendation

If you're planning a journey across Europe and value both comfort and accessibility, Eurostar Group is definitely worth considering. To explore their services further and plan your trip, visit their website: eurostar.com. Here, you can not only find detailed information about their routes and schedules but also get in touch directly to customize your travel experience. Eurostar's dedication to inclusivity and their extensive network across Europe make them a top choice for your next adventure. Don't hesitate to reach out through their website to book your journey today

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👍 Reviews of Eurostar Group

Lilla K.

1/5

Here is my yearly review saying that Eurostar is still a disgrace, as they don’t allow pets. What’s more, 2 days ago passengers got stuck on a Eurostar train with no electricity. I’m so happy I’m not choosing them.

Paul P.

5/5

I travelled to Paris on Monday with two colleagues from work, this was my first experience and I must admit will not be the last. Absolutely a brilliant way to travel to Europe, we arrived in Paris without any hassle the staff and train in my opinion were faultless. On the return a few day's later we experience the same again, I can't wait for my next opportunity to hop across to France.

Geraldine

3/5

Easy way to get to Paris. Make sure to turn up one hour before the train scheduled departure to avoid any last minute rush.
The experience is much better in London than Paris. Paris gets overcrowded quickly so expect long queue.
Do not book standard Premier. It's simply not worth more than standard class. You'll just get a very very light meal and not much else. Save your money, bring your own snack on board. Trust me I feel really foolish for paying more !

Helen L.

5/5

I live in the UK, my partner in Belgium, we both travel every few weeks to eachother and now only use the eurostar as it is such an enjoyable, easy experience. Most of the staff are lovely and friendly, they have great accessibility especially as I have a disability which limits my mobility. They're always helpful and it's nearly always a positive experience. If booked in advance it's not too expensive, and you only have to be there 45/60 mins before the train leaves. Honestly could not recommend enough, especially as a frequent traveller as you get points which add up to free trips after a while. You're always informed of any (very rare) delays and compensation is easy if things are delayed dramatically. Will never fly to Belgium /France /Amsterdam again.

Kevin C. M. B.

2/5

Once aboard the train from London to Brussels it went great. The reason for only 2 stars is the lack of security staff at St. Pancras. Only 2 people were tasked with passport screening for hundreds of people. Even 1 or 2 more staff would have made a huge difference in clearing the lines quickly. Even though the ride itself was terrific I will consider different travel options in the future.

Katie M.

3/5

The experience from Ashford was great. However, the return facilities were really poor. We were left standing for well over an hour. Our 3 year old needed the toilet whilst waiting for the train and we ended up searching the whole station for some, which you had to pay for. Once on the platform we were told there was none. That's not good for a young child when they are desperate. The communication was shocking and we didn't know what was going on. everyone was very disappointed.

Justin A.

3/5

Everything was fine, just feel it lacks a few more shops/duty free etc, bit boring if you've turned up 2 hours before as suggested, security took all of 5 mins, they took my litre of Jager for mountain fuel for the week which sucked. No spirits on the train, one bottle of wine or four cans only

C W.

5/5

This is a review for purchasing tickets for a wheelchair user and family. The lady I spoke to was called Stella. She did her utmost to get me the tickets I wanted for my disabled Mother. Stella was completely professional and extremely knowledgeable with advice on how to get the most out of the trip. I really thank Stella for being so generous and thorough with her time on the phone to me. I think Eurostar are pretty lucky to have her !