Virgin Balloon Flights Head Office - Telford

Renata H.

Amazing experience!

I was lucky enough to fly the fourth time trying and oh my God, what great of an experience was it. Our pilot, Mike was really knowledgeable and quite funny. He briefed us in, and then told us that that day there's going to be a press release for the balloon fiesta that day, which meant that another 10-15 balloons will be up in the air. This made our flight even more special! Going up, above Bristol, in the light of dawn and seeing the city from above with all those balloons was truly mesmerising. We had a steady landing, no issues and managed to not turn over. We helped pack up the balloon with the other three crew members. I can definitely recommend this experience to anybody and definitely can recommend Virgin balloon flights for your experience. This was a birthday gift for me, but it's a gift to give to anybody.

Laura P.

Don't buy. They are oversubscribed, with limited dates. You'll likely lose your money because you won't be able to book.

Sarah D.

Bought voucher in December 2020, but very limited suitable flights available, and flights booked then cancelled by Virgin multiple times.

The flight booking system is a joke - almost fully booked with covid backlog, really difficult to find a convenient flight for 2 people. If you take annual leave days, chances are you’ll waste them as the flight will be cancelled at short notice!

Then to confirm the flight is going ahead, customers have to call a specific phone number hours before the flight to listen to an automated message saying whether the flight is going ahead or not. (Pretty sure it doesn’t even specify flight location or AM/PM).

For £100+pp, you would expect a better system, maybe even a text/ email to let you know if the flight is going ahead or not?!

We called at midday for our PM flight, to hear a message saying this flight was cancelled, but later discovered this message was still referring to the MORNING flight (due to have departed 6h prior?!) and not our AFTERNOON flight.
Then we received an email THE NEXT DAY, saying our flight was going ahead?!

Customer service said we were entirely to blame, denied any responsibility for morning flight info still being given at midday/ message not specifying AM/PM flight, nor for their email coming in 24h late. They would not let us rebook, and eventually we were merely offered us a tiny discount on buying new tickets.

Overall, £250 completely wasted, as well as several hours’ of emails and phone calls and a HUGE amount of disappointment.

DONT WASTE YOUR TIME OR MONEY.

Beth W.

Amazing experience, absolutely loved every second of it. Don was a really knowledgeable pilot , felt very safe , big shout out to Scotty, Dave and other names escape me. Wonderful experience

louise J.

This is my third balloon flight & after it was cancelled 18 times finally made it. It was a lovely experience going up with other balloons, just a shame it wasn't longer. Will book again

mike J.

Very professional, you do not normally get with a large company. We asked question and they replied with courtesy and help.

Sarah R.

Omg I can't believe how much I loved this. Fabulous crew and a fabulous smooth ride.

Joan S.

Very organised, fantastic experience, would do it again .Worth waiting for .