London Star Travel - London

Ismet ?.

Went to Umrah in February. Horrible experience during the trip organised by this company. Promised us partial refund multiple times and not delivering on the promise. Been promising and delaying for 6 months now. Not trustworthy people and should have decency not to organise pilgrimage and lie to customers.

Safia A.

Horrible service and liars
They are a fraudulent company please do not book with this company!!!
They lied about our flights or accommodation everything for Umrah .
How can you run a umrah and hajj package with lies and fraud. May Allah give back the pain you have caused people and nothing to work for you in this life and that money will be haram for you.

A B.

0 stars not even 1 star.

The hotels were not booked when we arrived the hotels were overbooked and they made us move to two different hotels in Makkah and three different hotels in Madina!!

No organisation or leadership on the trip.

I am beyond shocked by the service provided to those who simply want to perform ummrah with ease after paying alot of money.

Sahra O.

Avoid at all costs! I'd give no stars if I could
Stranded in Saudi after doing umrah as flights were cancelled without my knowledge even though thousands of pounds were paid and I'm unable to get hold of anyone from the agency. Parents have separate flights and have been told by Qatar Airways the flights don't exist. Others travelling in the same group as us also having the same issue. The worst travel agency to use. They also claim they are IATA registered but upon checking after these issues, they have actually been discredited. Frauds

Abdulnour D.

I went to Umrah with London Star Travel and what can I say, my experience with them was amazing. They looked after us and made sure we had everything we needed. They are a really professional company with great customer service. When there was a problem on the trip they were really quick to sort it out. Thank you guys very much, I’ll definitely be using you guys again Insha’Allah

Marcos S.

My experience with Star Travel was fantastic, the times we are living now with all uncertainties to have an agency who look after you properly is amazing. I would like to thank especially Marcelo.
He is very professional and at the time was keeping me update about the whole situation day by day. I recommend this Travel Agency, 5 star.

none N.

This Hajj 2019,,,my friend who travelled with London star travel with worst experience. He has not given appropriate and adequate information about Saudi sim, so the old man is left out without any communication. They lost my friend in Mina and when I asked travel company manager who accompanied Haji's said we will look for him after Hajj! I politely asked him why don't you inform Muallim who is holding his passport, why not inform Saudi Hajj police etc,, group leader replied I am busy. My friend infromed me his luggage gone in different bus, women given go ahead to fill up bus and bus was full..so no space. He has not provided any wrist band or ID . so when he is looking for his group no one could help him.

I would definitely not use this travel agency for any sort of Travel. Poor customer care, lack of sensitivity to customer, irresponsible, arabic speaking (sounds like) but very poor English accent,,,difficult to understand. I had to spend 3 days to get a hotel address from group leader. When asked for hotel address group leader given me Road name and said this the Hotel name !!! I thought I should forgive him/ them ..I did but for justice I thought I should share this experience with people as they research customer reviews before travel with this company.

sara

I would give 0 stars if I could!

The service provided is not as described.
The staff ignore you and hide after taking your money. They have no interest in customer service.

If you don’t want to be scammed, then please save your coins.