BMT Global Link Limited - London

Shah A.

Good service, reasonably priced and friendly staff. (Umrah 2023)

Saifulislam R.

Really big scam take my money to do a job didn't do the job when I asked for money return he is just a simple misbehaving being bigheaded talking rubbish wandering how they survive with this attitude be careful when dealing with them they take your money talking nicely once you paid money that's it

The E.

We went for umrah back in 2018 with the family. That provided a great services ensuring everything went smoothly as and when we landed in Jeddah airport. All the ground transportations arrived on time; the hotels we’ve booked in Makkah and Madinah were genuine 5* hotels and the ground staff ensured we all checked in very quick and he out as all within the same floor. Their Ziyarah staff were all multilingual and have provided an efficient ,educational and entertaining Ziyarah tours throughout the journey. I will Inshallah book my Hajj with them too in the future Bi’iznillah.

Nadia A.

My mum, uncles and aunts went with this company this year. If they could give them a zero-star rating, they would. Avoid this company at all costs.

Imagine paying nearly £6000 each for a 'luxury' service.
Forget luxury, they didn't even get the basics. The allocation and organization of the rooms was an absolute disaster to say the least.

They were told they would get a private room, they were given a mezzanine room, which required them to go through other pilgrims rooms, inconveniencing both my relatives and other pilgrims.

With regard to the coaches, pilgrims were herded on like cattle. This company are more concerned with cutting costs, than with the safety and well-being of their customers. Customer concern clearly was not their strong point - one old lady was left in the hotel lobby for hours, she was very unwell and no one went to assist her.

When things seemed as though they could not get any worse, the company manged to lose two items of my relatives luggage, denying any responsibility and claiming that my relatives were at fault.

Overall, there was a lack of any co-ordination, very poor time-keeping
and a complete disregard for the safety of those under their care.

Wahid A.

I recently just went to ummrah alhamdulillah with two of my nieces and elderly uncle and auntie. We had booked the tickets 5 weeks prior to our flight which was on 23rd October 2019. Initially there was only 3 people going for the price of £1200 inc visa per person.

2 more people were added, you would have expected a little bit of a discount right?!
Wrong.

Anyways, we are going to a holy place we didn’t care about the money, however we were lied to by the travel agents. We were told it the hotels were 4 stars and 5 minutes walk from masjid al haram!
Wrong again.

It was a 15 minute walk to the mosque, I’m 26 years of age Alhamdulillah it was not a problem. But for my nieces and uncle and aunty this became a very big issue. Going back and forth from haraam to the hotel.

Anyway, the hotel was not 4 star it was 3.
I was expecting a better service but what’s done is done. I just don’t want anyone else being charge heavy prices and promised things they can’t keep.

Mo H.

I do not think I have ever came across bunch of unprofessional, unorganised, clueless, luck of common sense in individuals to run a business in my life. Yet they boast they have many years of knowledge and experience in this field.
I booked 2018 Hajj package with them which was a quad sharing room. They offered me the package £5400 with non-direct flight and £5700 with direct flight. After their sweet talk and upselling persuasion I took the £5700 direct flight package. Before I took the package I explained to them in details what my requirements were and they assured me that this was the package that meet my requirement perfectly. They assured me that there will be only four people in the room, sharing one shower and toilet and there will be no extra people sharing the facility. I asked them three times and they assured me that I have nothing to worry about and everything is exactly as I requested. I asked for the hotel name but they only said, it’s in the Clock Tower and I didn’t think there were more than one hotel Clock Tower so I didn’t pursue.
When I got to the room, there are 10 people sharing one room and two toilets and one shower. When confronted, they were going into some technical details which does not even make sense and as I was in the State of Ehram, so I couldn’t even argue and they were also in the State of Ehram while they are lying to everyone.
Duration of the trip they have been so disorganised. Contact number for the organiser did not work because apparently they “lost the sim” and did not bother to inform people that they lost the sim. No communication with the guest what so ever. Guests were finding out information from other guest which changes all the time.
They messed people around so much, specially this one old women, she got lost for few hours on Eid day. She try to contact the organisers but couldn’t get through because the phone number don’t work. Then they messed up her room in Madinah, keep moving one room to another. She was crying and when she found one of the organiser and telling him that she is not well, finding hard to breath and no one checked up on her to see if she was alive and that she trying to contact the phone number of the organisers ( which she was unaware that numbers were lost) and couldn’t get through, the guy just stood there with an annoyed expression that it is not his problem and that she should just deal with it. It was very hard to keep sabra at that point.
My return flight wasn’t a direct flight which they charge me extra £300 for a direct flight.
This is just a brief description of string things that went wrong. I would not recommend any one to use them for anything. If someone can lie to you point blank in the holiest place in the world, I would not do business with them even if my life depends on it.

Mo S.

In Sha Allah this Year Lot more peoples will get ripped off in 2019 with this travel agent ..This travel agent its worst travel agent i ever dealt with, My big brother book hajj with them as recommended by friends but with same package same money they given my brother less day and long transit flight, they booked in almost years go....but they given their flight information few days ago as they flying 2morrow 12/8/18, Ridiculous people.
Will never recommend this travel agent not even to my ENEMY.

Ruman M.

They are here just to rip people off. Staff hide during hajj so you can't ask for any assistance. They make you wait around for hours at the airport to avoid paying for that day in hotel. Multiply that by 120 people. That's a lot of money. We booked with local travel agent and did not known it was BMT until last minute. We paid extra £200 for direct flight. But return was indirect. We gothat ticket the day before we travel so could not query it.
Company don't care about poor service. They are known to be cowboys but don't care as long as they make money.
When we confronted them and said "we don't want you to treat future hujjis poorly". They responded,"don't worry people in the future, what they will go through is written for them". Basically 'we will rip them off too'.
And they have covered all angles in the small print so can't be taken to court.
I wish I have paid the extra £2000 and gone with darrusalaam.