Imran Travel - London

Mohammed A. S. Q.

I believe they provide services outside of the UK. They seem to offer services in third-world countries like Africa or Asia. I purchased a ticket from Imran Travel, but due to an emergency, I had to cancel it. They said the refund would be processed after six weeks. After six weeks, I called them again, and they said they couldn't issue a bank transfer. Instead, someone from their side called me from a private number. I asked him to provide his mobile number, which he promised to do, but he never did. I called Imran Travel again, and another person called me, giving me his number. He said he would call me an hour before coming to my location. I waited, but he neither called nor answered his phone. I called Imran Travel again and asked them to deposit the money into my bank account. They refused, saying they couldn't transfer the money to a bank account and that I had to collect it in person from either their office or from a man. I live 11 miles from the man and 350 miles from their office. Having no other option, I had to travel 11 miles to collect the money. By the way, when I booked the ticket, they didn't mention that refunds couldn't be transferred to a bank account. They did say there would be a £200.00 cancellation fee.

I wanted to share my experience so that everyone is cautious before using their services.

Ruhana

Disappointed with the service provided by this travel agency. My friend’s family booked and paid for their tickets months in advance for pilgrimage, only to find out at the last moment that the tickets were not booked. This has caused them immense distress, as they are now unable to go on their trip.

It’s unacceptable to take someone’s hard-earned money and fail to deliver on such an important booking. I sincerely hope this agency returns their money as soon as possible, but based on this experience, I cannot recommend them to anyone.

Please take responsibility for this situation and resolve it immediately - your customers deserve better.

Ruhel M.

Recently I booked our Umrah trip through Imran travels. Alhamdulillah their service is excellent. They provided everything they said they would provide. Their employee in Makkah also arranged transportation from airport to Makkah and Makkah to Madinah, his service was also excellent. I would recommend Imran travels to everyone.

Abdul Q.

One of the watch horobol experiences about Imran travel I'm never ever recommend any one take any sarvis for Imran travel. There are not help full people.

Dr.USMAN L. K.

It’s okay for just sleeping ! It’s a fair distance from the metro ! And nothing interesting around it too ! It has a kettle in room and it’s quiet except when night revellers come to their rooms ! Apart from fact they offer free shaving and skin care I didn’t much like anything ! Staff are ok if they speak English!

Ali K.

Me and my family use this travel agent and we never had any issues.

I phoned Imran Travels to book a ticket to BD and spoke to Pollab, who was very helpful and sorted everything out over the phone without any hassle and he even offered me a cheaper ticket (nearly £400 cheaper) but couldn’t take it cause of my work.

Thank you Pollab for the excellent service.

writer 1.

DO NOT BOOK WITH THEM! AVOID FRAUDSTERS AND SCAMMERS!! THEY DID NOT BOOK OUR TICKETS

Md B. A.

Awful customer service from Imran Travels in London. Once you paid for ticket and thats it. They are not bothered to give you any extra attention or help if you are having any difficulties such as any cancellations for any emergency. I would never recommend this agency to anyone at all and even I would like to tell all the airlines to cancel their license if they see my review. There is no point of putting the airline passengers to have hassle and putting down their reputations. This agency not even deserves to have 1 star. I’m soooo disappointed with this agency service. Please avoid this agency.