Tangney Tours - Sevenoaks

Sinead S.

Linda Lisa and Thresa were first class helpful friendly and great knowledge of the area, and trips available. We would highly recommend this tour operator thank you for a great time

PhilipManghan

On August 28th 2023, our parish pilgrimage group of 40+ pilgrims was stranded at Bristol Airport as a result of the Air Traffic Control breakdown that day. Tangney Tours were outstanding that day in getting us back home and then in rearranging our pilgrimage for the May Bank Holiday week in 2024. The UK team, and the team in Lourdes, have provided a top-class service throughout our pilgrimage. The professionalism, dedication and sincerity of faith of the team in Lourdes is exemplary. If you are planning a pilgrimage to Lourdes, my recommendation to you is that you use Tangney Tours.

Glenis L. J.

Went on a Tangney Tours Pilgrimage to Lourdes in May last year with my church, St Winifred’s Sandbach, it was fantastic. Extremely well organised, brilliant hotel, our tour representative in Lourdes was also fantastic. Hoping to visit Fatima’s shrine next. Can’t recommend Tangney Tours enough. Well done.

A O.

I have seen some reviews about the poor customer service of this business. I am afraid I have to agree. All they seem to care about is taking money from you. I have had conflicting information given by different employees, and there is no apology from them, they just want to take your money. Everyone I have spoken to has been really abrupt and rude which is a shame when churches are recommending them for pilgrimages. It really does leave a poor impression. Hopefully my experience will get better!

Alex W.

Tangney Tours is 5 stars excellent travel operators and keep peoples safe whilst on travel and I recommend anyone to use this approved company and can gives 10/10 for overall customers experience.

Julie T.

I went to Lourdes a few years ago with Tangney Tours and the Welsh Pilgrimage. They were excellent and everything went smoothly. I would recommend them to other people.

Silver

A complaint will be emailed to Tangney Tours regarding the hotels used, specifically the Manger Hotel in Bethlehem and the awful Gloria Hotel in Jerusalem. The Bethlehem Hotel had no Internet, or at least none that reached our room, and the supposed individually controlled air-conditioning could only be adjusted to make the room hotter - it was already set to 30c which made the room stifling and uncomfortable. In addition, the receptionist was rude and unhelpful.

But that place was like a 5 star hotel in comparison to the service received at the Gloria Hotel. There was no organisation whatsoever when we first arrived. When we finally got the key for our room, we were told there was no lift! Both my mum and I use walking sticks, and my mum suffers with emphysema so have to climb two flights of stairs at least four times a day caused extreme pain and discomfort. It certainly didn't help that the stairs were in a terrible condition- some of the stairs in the old sites we'd visited were in better condition than the hotel stairs. They were cracked, uneven, and for the last half of the stairway there was no bannister!

That was bad enough, but in addition, we weren't in the main section of the hotel, instead we had to cross the road in the dark with liqour stores on either side were groups of men were gathered, all while dodging the cars that sped by, which was somewhat difficult because there were no pavements. Then clutching our handbags we had to quickly get out our card key in order to enter what was called the Annexe. The place stunk like a toilet as soon as you entered. The walls of the room were dirty and marked, you could almost picture it being a storage room. Considering they were in the middle of renovations it wouldn't surprise me if that had indeed been the case. The shower curtain rail was broken and had been painted over in a poor attempt to hold it together.

Then on our last day we returned from Mass to find that the chambermaid had stolen our travelling cups that we'd left by the kettle for one final coffee before leaving for the airport. It took some time but she eventually admitted to taking the, and retrieved them from her handbag.

I've been to the Holy Land a few times so I have a pretty good idea what to expect from the hotels. We usually travel with Special Pilgrimages but I paid £400 more for Tangney Tours thinking the rooms would be a little more upscale but instead they were worse that any of the previous hotels I've stayed at, which makes their request for an extra £100/£150 per person towards the cost of these awful hotels downright cheeky!

In conclusion, I would advise people to use Special Pilgrimages as their first port of call because Tangney Tours is disappointing and a waste of money. My mum and I will be returning to Lourdes in 2023, but it won't be with this company!

Thomas B.

After a passport problem at Edinburgh airport we couldn't travel , it cost us 2 overnight stays one in Edinburgh and one in Bristol we finally got to Lourdes 2 days late ,our hotel was perfect food was typically french but mostly enjoyable,,the added cost of the overnight stays and 2 flights was however a blow but we were determined to get on the pilgrimage we got good advice from Tagney , this was all our own fault, if I had a complaint it would be Edinburgh airport is a dreadful place , delays going out although we weren't on it but coming back the wait at baggage reclaim was intolerable,again not the fault of the tour operators,i would use Tagney again but would really prefer Glasgow airport, all in all 5 stars ,Thomas