Confused About Timeshare - Staines

andreana A.

As experienced time share buyers/sellers over many years this is our first purchase via Confused about Timeshare. Cannot rate this company and particularly Mark Bell more highly. Excellent, professional support through the process. We were kept informed at every important juncture and made feel at the centre of the transaction. Definitely recommend.

Bernard C.

This is the third time we have purchased shares through Andrew and he has given first-class service every time.

On this occasion we and the seller needed extra support from Andrew on a problem with the company whose share we were buying. He worked on the issue quickly and persistently until the matter was fully resolved, and he checked every detail.

Donald H.

What an Exceptional service!
After finding an advert on the internet for a pre-owned timeshare available for purchase, I contacted Mark at confused about timeshare indicating that I was interested.
Mark has been incredibly helpful throughout the whole transaction, initially helping me to negotiate the price with the vendor. He has kept me fully informed throughout the whole process and kept me updated and informed with the slow wheels of Marriotts transfer department. I feel he acted fairly for me as the purchaser, as well as representing the seller.
Marks knowledge of the whole system was second to none, he was even able to help me with a specific point relating to booking dates with a unit that I already owned.
I felt very comfortable dealing with Mark, there was no pressure at any time, and he knows his business inside out. No questions were left unanswered.
I would not hesitate to use confused about timeshare again and I would thoroughly recommend them as a company to anyone thinking of buying or selling a timeshare.

Steven H.

Mark sold me two weeks at the Marriott beach resort in Marbella. He was very helpful though the whole process. He is always at the end of the phone. I would highly recommend him and his company.

Lisa M.

Having recently sold my Glenmor lodge at Gleneagles, I was very happy with the service provided by Andrew. He kept me updated with developments and cannot fault the service I received. I would thoroughly recommend using this company to buy or sell or both.

James G.

We were owners at the Marriott Marbella Beach Resort since it’s inception in 1997 and visited there each year thereafter. Initially we purchased two weeks, but when our children grew up we sold one week back to Marriott, which was a fairly simple process. Now we are at an age when we do not wish to travel overseas we approached Marriott about selling back the Gold Week they still had. However they were very unhelpful and were not prepared to take back our week at any price. They directed us to agents in the open market and provided a few contacts. After reviewing these and making some initial contacts we selected Confused About Timeshare. They gave us an indication of the price to expect after taking account of administration costs which was disappointing and only a fraction of what we had initially paid 27 years ago. However they appeared to be straightforward operators and decided to go with them.

The principal contact I had during the process was with Andrew Carter who I found a good , reliable communicator; responding consistently well to my enquiries during the process. A price, net of admin. costs, was agreed and they then took over all aspects of the transfer formalities with Marriott, which appeared to be fairly complex. A couple of unforeseen delays arose, but after about sixteen weeks from when we started final settlement of the sum agreed at the outset was received in our bank account. I was impressed at the patience, integrity and reliability of Andrew’s input throughout the process. In a market place where I suspect there are some unscrupulous operators I would certainly recommend Confused About Timeshare as reliable brokers to deal through.

Jody G.

Exceptional service from a truly professional team. Mark was honest and transparent from the start making our first experience of buying timeshare incredibly straightforward.
We would wholeheartedly recommend CAT to anyone considering buying timeshare.

Shirley F.

This was our first experience of buying a timeshare. I admit I was nervous that the process was so "hands-off". Mark kept me fully informed throughout. I feel he acted fairly for me as the purchaser, and in representing the sellers. There was no pressure at all, and communications were prompt. I am happy to recommend this company.