Moon World Travel / Sky Express Travel - Leicester

A. M.

Very poor customer service, very unprofessional.. I bought five tickets from them . They refunded the money back from the airline & used my money for almost three years. They lied to me that airline hold the money . Very disappointed 😔 even I was regular customer of them

S S.

Complete con artists do not buy from these sarcastic and lying bunch of chancers

Brought ticket and needed to change date at last minute they wanted £625 to change a ticket we paid £1000 to purchase.

This review is here because the agent wouldn’t refund when air India said ticket is refundable with cancellation fee of £220, but it was refundable via agent as purchased. Agent was unwilling to refund even tho air India confirmed refund is achievable as they checked my booking, agent fobbed me off didn’t call me back and are rude, they just put you on hold with no intention of pick up again was waiting for 40 minutes after being put on hold.

Rang air India direct and was told £625 is too steep that cancellation fee is just £220 and as I brought threw agent they are only ones who can put in request other than that they would have done change or refund.

Rang 4 times to be left on hold for 40mins at one point, finally spoke to management who were unwilling to help I suggested they contact air India as they confirmed it’s only 220 to cancel eventually they said it’s against there policy but they will ring air India and get back to me

They answered after I kept calling as I heard no response and hung up on me as they knew flight was for that day, I never heard back from them

End story after not want date change and as air India mentioned tick is refundable I wanted refund but these con artists didn’t refund me.

They are rip off merchants I have recorded conversations with air India and moon travel and will be reporting them to each and every organisation possible this firm needs to be shut as they are ripping people off and being sarcastic in return and telling lies

Message for moon travel there will be a time you rip off the wrong person a person who is in personal troubles at that point I hope the universe and karma show you a door of misery

Faddi

I had an amazing experience with this travel agency. They had an amazing customer service and my holiday was honestly the best holiday I’ve had in my life. I would recommend this travel agency. I have no idea why there is bad reviews under this because everything was straightforward. And my holiday was pretty cheap as well. And I honestly appreciate everything they did for me.

sandeep K.

After cancellation didn’t get no refund for 8 months then started to refund monthly.. not happy with service, stay away from scammers

Bally S.

After cancellation had to wait 6 months for refund then they were saying can’t refund all at once, they will set up direct debit £100 a month, total waste of space took over 18 months to refund not, account department not answering phones and sales tell you some one will call you but 👎 never
Don’t buy any ticket from them 😡😡😡

glamour F.

very rude and argumentative

had a very bad interaction after purchasing tickets from moon travels and was met with childs playground behaviour when we found out the flight returning was a two stop not one with long hour overlays.

was sold ticket with intial direct outbound and 1 stop return with 1 hour stop over , this was not the case.

please i urge you to either buy direct from airline or look elsewhere this outfit is a unfit solution for any travel and argue at any given chance.

have been buying for years well not anymore from these crooks

Bhavik P.

Not happy with the agency it's just been impossible to get in contact with them whilst abroad to make changes to our flight or get a quotation. I've had to get someone from Leicester to go into the office in order for my request to be processed. I also had concerns before the flight as my PNR number was not working on the airline and therefore had no idea if we had seats booked or not (worked out OK in the end). This caused us alot of stress and concern as we had paid via bank transfer.

It's defo been an eye opener for us and will think twice before booking with any travel agency in the future.

Gillroy Z.

The customer service was great. I used them a couple of times. The only issue I had was during the corona time. throughout the process they was very understanding and helpful until I got my refund.