Southside Cars - Nottingham

catherine carlton

Thank you for your excellent service today. I had pre-booked a wheelchair assessable taxi to take my mum, who is in residential care, with one passenger, my sister, out for coffee. My other sister and I followed in my car. The driver was very polite and kind towards us all.
The driver made sure mum, in her wheelchair, was safe and secure. At pick up the driver confirmed our pre-booked return journey back which was very reassuring.
I made the booking 2weeks ahead and then confirmed the booking 2days before. Each time I called, your call handlers, Rachel and Pete, were very helpful and gave me an estimate of fare.
Thank you for making our trip out with mum today that bit easier. Catherine and sisters.

Emily

Naz and Shafiq were the nicest drivers ever so friendly and made me feel really safe as a girl on my own. Would highly recommend this taxi firm. My grandma uses them too and is always treated well and enjoys having a chat with the drivers.

Beverly Waithe

We pre booked a taxi from Birmingham airport after a long flight. We also had to pay before we left for holiday. . We got a text saying driver outside when we landed.. No driver waiting as we expected in arrivals. I called the driver as one of our group was still in baggage claim waiting for luggage. Kept getting messages and missed calls from taxi. I couldn't understand where he was waiting when he called. We eventually did go out to the car park at arrivals but couldnt locate the driver. Called office who gave me car details and registration number which turned out to be incorrect. We then spent an hour looking and waiitng for a vehicle that wasnt for us. When eventually it was sorted and we located a very irrate driver he had been told two passengers and 3 cases. There was 4 passengers 4 cases and hand luggage. Luckily he manage to fit us and the luggage into the estate car. Would definately not recommend this taxi company. Only given one star as trip to the airport wasn't too bad.

Valerie Moffat

I have used this firm in the past and no problems. I will never trust them again. Booked a taxi for 7.45am and despite it being classed as priority, the taxi never arrived despite phone calls to them. I booked it days ago so not a last minute booking.

Margaret Taylor

As our circumstances have changed we have had to hire a taxi many times. I have found Southside brilliant. Polite friendly drivers. Superbly clean cars. Reasonable price and arrived on time. You have to be prepared to wait a while for a return journey if you can't tell your driver how long you will be at drop off. We have to use a wheelchair and every driver has been very helpful in getting my husband into the chair at our destination. Seen some nasty reviews but I would have no hesitation in recommending Southside.

Alison Jackson

We use Southside every week. But lately they are always arriving late. They pick up my father in law who has the onset of dementia. Today he has been waiting for them outside for the last 30minutes. This is not good. They are aware that he is a vulnerable person! They have just arrived 🤬. And this is pre-booked!

mark stewart

LATE. Arranged an airport pick up. Told to call 15 mins before want it to arrive.
Several calls later and consistently being told it’s on its way and it’s five mins away, arrived almost 40 mins later.

Seriously poor service.

Driver a hackney (sub contractor) and claims the company “didn’t call him”

Regardless of the truth, a miserable experience AVOID.

Lynda Ferron

Just want to say thank you for our recent airport taxis. We had Orville both journeys and he is an absolute joy. He got our holiday off to a great start and he was there when we got home. I will always ask for him as he is a lovely man. However I have always had a great service from your company so well done!