Thomson - Gateshead Metro Centre - Gateshead

Thomson - Gateshead Metro Centre Overview

Located at 57 Russell Way, Metrocentre, Gateshead NE11 9XX, United Kingdom, Thomson - Gateshead Metro Centre stands out as a notable travel agency within the bustling Metrocentre shopping complex. The contact number, 1914932026, ensures that potential customers can easily reach out for assistance or inquiries.

For those interested in travel arrangements, Thomson specializes in travel agency services, offering a wide range of packages that cater to various travel needs. This includes flights, hotels, packages, and more, making it a one-stop-shop for all your travel requirements.

One of the key features that make Thomson stand out is its commitment to accessibility. The agency boasts a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that customers with mobility issues can visit without hassle. These thoughtful additions demonstrate Thomson's dedication to serving all types of travelers.

However, when considering visiting or partnering with Thomson - Gateshead Metro Centre, it's worth noting their reviews on Google My Business. To date, they have received only two reviews, which might not provide a comprehensive view of their service quality. The average opinion among these reviews leans towards the lower end with a 2/5 rating. This suggests that while some customers may have had positive experiences, there are also areas where improvement is clearly needed.

For individuals seeking information about Thomson - Gateshead Metro Centre, the address is conveniently situated within the Metrocentre shopping complex, offering easy access to other amenities. It's also beneficial to be aware of their wheelchair accessibility features for those with mobility concerns.

👍 Reviews of Thomson - Gateshead Metro Centre

Haven W.

1/5

I love the company and I have had my last 4 hoildays and even my honeymoon with the Thomson Group I will now however be avoiding the Metro Centre Branch of the group in the future after my first and last dealings with this store.

Because it its in a main shopping centre the wait to see an available rep can be a long one and since any dealings that may occur with your booking in the future have to be dealt with at store level you will more than likely have a long wait to be seen or called back in regards to your matter.

Unfortunately I had a issue with my online booking and in a rush and wanting not to miss the deal I had spent weeks looking for, I went to the Metro Centre Branch. I was assured that the store would match the internet price but on checking my details a week later found that I was over charged by about £100 on the price and had the incorrect room type booked.
I made a call to the Metro Centre branch and was assured that the stores manager would call myself by the end of the day in regards to this issue. This sadly did not take place, again I assume due to how busy the store can be. In point of fact I firstly called the Metro Centre Branch to see if an upgrade was possible at such a late date and question the over charge only to be met with avoidance tactics and a complex game of blame in regards to my situation.

In short avoid the rush times and be prepared for a under trained after sales customer service experience at this Metro Centre Branch when you need it.

Ben C.

3/5