Jet2holidays - Leeds

Justin K.

Just returned from another faultless holiday experience with Jet2 in Morocco. Gr8 Service and good value for money.

Ste B.

Our outbound flight departed on time. Upon arrival, we encountered several inconveniences with the resort transfer service. We were initially boarded onto a transfer coach, only to be disembarked shortly after and informed of a switch to a smaller vehicle due to road restrictions.

A subsequent 30-minute wait in the heat ensued before the replacement coach arrived. Once on board, we experienced discomfort due to a malfunctioning air conditioning system.

Despite these initial setbacks, our stay at the resort was pleasant.

However, our return journey proved equally problematic. We were notified that our return transfer would not be directly from our hotel, but rather from a bus stop a 10-minute walk away. This required us to carry our luggage through the heat.

Upon reaching the airport, we were met with further delays as Jet2’s systems were experiencing technical difficulties, leading to extended check-in times.

The most significant disruption occurred during boarding. A Jet2 representative abruptly announced the need for 30 volunteers to disembark due to a crew member’s illness. When insufficient volunteers came forward, a decision was made to offload passengers based on booking order.

While we were fortunate to remain on the flight, the entire process was handled in a manner that fell short of our expectations of Jet2’s usual high standards. The lack of empathy and professionalism displayed by the Jet2 staff was particularly disappointing.

Dennis H.

This was my first time using Jet2 holidays, my only question was why have I not used them before!
The staff are very helpful and polite from start to finish I couldn't fault anything! The journey was pleasant, very well organised and relaxing. The hotel, secrets Villamil Mallorca was second to none, a true 5 star holiday!
I'm already planning my next trip and will definitely be with Jet2 holidays again! Thank you to everyone at Jet2 holidays!

baksho B.

Just back from a long weekend city break in Palma. First of all have to say the staff that worked at the airport in Birmingham and Palma were outstanding. They helpful and attentive .
The crew on the plane were also amazing . It was hassle free. Hotel we went to was also in the perfect location so thanks to the agent when booking that pointed us in the right direction.

David L.

Looking for a break and don't want to worry about extras the Jet2Holidays are just the best. From booking, to friendly staff everywhere, this is my go-to company for long and short holidays. Just got back from Morocco for a long weekend and wanted to say thanks to Fouad who was exceptional and deserves a pay rise ❤️ If you find my sunglasses my friend let me know . Thank you Jet2

Andy B.

Just flew out from Bristol earlier today, from the moment we arrived at Bristol met by friendly staff and was very quickly checked in, flight left on time and the crew were all also very friendly. Great first experience for us with Jet2 from beginning to end of our trip with them today!

F S.

Our first time flying with Jet2 and they compare favourably with other airlines at this price point.

The first staff we encountered at baggage drop were friendly and helpful and this set the tone throughout.

The flights themselves were punctual and the aircraft were modern and clean, if a little spartan. The seats are thinly padded and do not recline but this does at least mean that legroom is more generous than some others. In flight meals are obviously a paid extra at this level but the food we did purchase was far more satisfying than that served on more expensive airlines. Luggage allowance is also generous for a budget airline.

Organisation at the destination was also good with plenty of staff on hand to direct passengers to their transfers or issue holiday packs.

So what more could Jet2 do to earn the full five stars? The option of WiFi on the flight would be helpful (and is available on other budget carriers we have used) but the single biggest thing that they could do to improve the passenger experience would be to better manage the onboard temperature. On both our outbound and inbound journeys the cabin was very warm to the point of stifling – so much so that more than one passenger was taken ill and required attention. I recognise that it’s impossible to fully satisfy 186 passengers with different tolerances for heat and cold but if the policy of the airline is to keep the aircraft at the warmer end of the spectrum then at least ensure that the individual overhead air supply is sufficiently powerful to offer relief. As it was the cool air on offer felt like it was being delivered by an asthmatic mouse blowing through a straw. Ineffective at best.

M W.

Just returned from a week in Tenerife. Firstly, Jet2’s digital communication was first class! It was timed correctly, was very informative and during times where guidance quickly changes, it was welcomed. Check in at Bristol was so simple. All Jet2 staff were genuinely happy to welcome and help us. Everyone was informal but professional which is the way it should be! Flight crew were great and the pilot said some really nice things about being pleased to see customers back after a tough time with Covid. He had a great sense of humour too and made everyone smile. At Tenerife it was the same - fantastic service from beginning to end. Our family were flabbergasted how great Jet2 were - have recommended them to everyone we know and will definitely be our number 1 choice for our next holiday. Well done and thank you to everyone