Hertz - Taunton

Yao Zen

I've had friends say thing about hertz and stories of bad experiences, but as all things one must try! And I wasn't disappointed. I've rented a family size car for a very good price, Simon explained everything of how the rental works from the beginning to the return, I'm very pleased with the service I've received! Will return for future holiday rentals ?

Alba White

Fantastic service and customer care, Simon was brilliant and couldn’t have been more kind and understanding. Convenient location for hire, just walk round the back of the train station, hired two vehicles and both did the job brilliantly. Highly recommend.

Ger O

Great customer service! It's so lovely to start a holiday with a happy smiley face, they even changed the car model to my preference on the day. They also sorted a major issue I had with Hertz online prior to my arrival. These guys are great, booking in and checking out was seamless!

Doug Langdon

For our England vacation we chose this place because of the short walk from the rail station in Taunton. The two gentlemen were very helpful. Because of availability our vehicle was upgraded. There was no pressure to upsell and no surprise charges.

Rob

BEWARE..... at this Franchise location. .. Terrible experience

Returned car on time directly to the Hertz Manager (Simon) at Taunton branch, however after we left he delayed entering return details into system until over 1 hour 15 after we left. This then registered as late return incurring extra days rental and our 3 days rental was automatically charged at a very expensive rate (not the rate as previously booked) . Our £123 reservation was then charged at £402 with added dispute over fuel charge. We are very regular Hertz Gold members and have never encountered such poor service at a Hertz location

Ensure you get signed documentation for full tank of fuel when you return. In our case they tried to charge £68 when we had returned full of fuel. Our mistake was to trust the Branch Manager...... Never again.

The same Manager (Simon) could not have been more unhelpful.....

This same manager (Simon) was totally unhelpful and uninterested when we returned in person to query the situation. His only suggestion was to contact Head Office.

I would NEVER rent from this location ever again...

Head Office did refund when I raised the complaint with them.

Zach Downing

A great experience - Simon, the manager could not have been more helpful, and allowed us to leave a couple of cases in the office for security while we met friends in the town for a couple of hours before the rental started. Excellent, clean low mileage car and easy check in. As far as I could see, Hertz is the only rental company at the station, so very convenient if you are coming by train from London or elsewhere. Highly recommended !

Jon Chapman

Absolutely awful experience. Firstly was rushed out of the door as it was 3pm on a Friday and clearly that means customer's can sort themselves out.
Secondly the standard of the van = complete rubbish. Wasn't even cleaned (during a pandemic). There was a crack on the windscreen 40cm long, and I couldn't ask anyone about it because they had gone home. Then they charged me £20 for fuel, even though I left them with more than they gave me.
Avoid this place at all costs. Horrible experience and they do not deserve your business.

Dave Coombes

Other than the choice in car the service was very good when I use them again I will make sure of a few more things before leaving