Jade Travel - Peacehaven

Basil Vimto

I always use Jade for airports, ports and other long distance routes as public transport is so unreliable. They are always on time, friendly and the drivers make me feel safe in their cars. Communication is superb when landing and finding the driver in busy airports and ports and the fares are reasonable for the service provided.

Remon Wanis

Jade Travel is one of the best taxi companies in Peachaven. Their professionalism, excellent customer service, skilled drivers, well-maintained vehicles, and commitment to safety make them stand out from the competition. I highly recommend their reliable and top-notch taxi services.

Paul Day

We have used Jade Travel a couple of times for airport runs to Gatwick, and the service both times has been excellent. Drivers are punctual, polite, professional and drive in a safe and relaxing manner. Would definitely recommend.

Wendy Howell

My first time using Jade Travel Peacehaven.
If I could give this Taxi service 6 stars I would. Absolutely outstanding service today from Tarek and the Drivers. Thank you Tarek for your complete understanding and ensuring my elderly mother was collected from Southampton Docks despite my uncertainty and the lack of communication I could get with my Mum, (due to her not knowing how to use her mobile properly!)
You reassured me and even with my mum not having a confirmed booking! as she forgot to book her return journey!
You all went out of your way to make sure she was collected. I can't thank you all enough,
Jade travel will always be my first choice in the future from now on. Thank you so much for a brilliant service

Debra Winters

I've only used them once, but everything was great. The driver got in touch before we had even landed and was exactly where she said she would be. Ok price. Good service. Will definitely use them again.

Ashton Nicholls

Very dismissive and unaware of their own websites advertisements. Called to find out about their wedding packages which is clearly advertised on their website to be told they don't do this sort of thing, and they only do long distance trips. Update your website if you don't offer this service.

Manuela Aggio

We had an awful experience this morning with this company.
There is a train strike in the UK and we booked a car in advance to go to London. Not only did they cancel the trip without sending any notice (we checked the email several times), but we have also not yet got our money back. They sent a screenshot but the money is not in our account.
We are highly disappointed with the way we were treated.

Answering to your answer:

The cancellation was not sent the same day, it was sent the day after and it went to spam because it was sent from a different email address that just says “sales” and which was not recognised.

As for the money, it is not a problem with the bank, you told us on the phone clearly that your system (paypal) is the one that gives the money back in four days. Either way, it is ridiculous that if it is not confirmed and if you will cancel it on the same day you take the money out of our bank (which, by the way, is quite a lot of money because it was a long trip) and expect it to be ok.

Summing up: dont take money from people if the trip is not confirmed and you will not give it back immediately. And in any case if you cancel, call the person or make sure they are notified.

James Bligh

I would never used this company again and would advise if you want to be picked up never to book with them. My partner and I booked a taxi to collect us from Gatwick. Our flight was delayed and when we landed I had received no contact from our driver, they give no driver details so I called the landline number on the website, this went to a mobile which kept cutting off my calls. After the 10th attempt I decided to call on my girlfriends phone, the number of which they wouldn't know, and my call was answered first time. When I asked about my taxi I was told that our taxi had broken down and they couldn't replace it at the moment. The woman I spoke to had no answer for why I hadn't been contacted to inform us of this, and to why she kept cancelling my calls. This left us having to get a train home with all our cases having already had a long day due to delays. Needless to say I would definitely not recommend them if you want to get home. I thought that I'd found a very good value service but it really goes to show that you get what you pay for!!