Teletext Holidays - Uxbridge

Dawn Preece

we have booked several holidays with teletext and have always found then to be very polite and helpful. Their online manage my booking is great and i particularly like their web chat facility which i find quicker and better if you have a query. All in all i would recommend teletext to anyone.

Mike Strudwick

My first experience with Teletext holidays was very easy, the agent was very helpful and gave me all the information i needed,. I would use them again in the future.

E,E.Richards Richards

I had a very good experience booking my holiday with Teletext holidays. The agent whose name was Sudhen was very polite and demonstrated a high level of customer service. He was patient and was able to answer all my questions. He did not put me under any pressure but gave me time to make an informed decision. When I was unsure he suggested I check hotel reviews before booking. He gave me options and time to decide. He was very helpful and attentive. I am very happy with the service I received and will always book my holiday from now on with teletext holidays and the price was value for money. 10 out of 10 for teletext holiday.

James Clark

Absolute joke fest of a company. When I originally booked the holiday I was told multiple times that there was no fee to amend/cancel the holiday. As it it turns out I am unable to travel due to work commitments.

In order to claim on my holiday insurance I need a cancellation confirmation. I genuinely have lost count of the amount of hours I’ve wasted on the phone on hold while someone “looks into it” and then just hangs up. 50 minutes was the longest they kept me on hold. They’ve also ignored countless emails.

It doesn’t help you have to deal with people who have the mental agility of a house brick. I would prefer to drink a flagon of nuclear waste whilst having my balls stapled to a table then deal with these incompetent, unprofessional thieves.

The holiday insurance company informed me that they are “notoriously difficult to deal with”. This is the understatement of the last 20 billion years. I actually think I’ll have more success training a manatee in quantum physics.

Avoid this company like you’d avoid taking your wife to meet Gene Simmons

Stacey Sutherland

Totally disappointed with the service i received . After being recommended to use them and reading some good reviews i decided to book my holiday with teletext. DJ was the operator who assisted me, at 1st i felt he was helpful and got me a good deal but after the initial phone call and taking the money from my bank no one wanted to help or even know my concerns.. I was misled on a few occasions and the information provided at time of booking turned out to be false! Speaking to several operators i found them all to tell different stories! i was so frustrated with the service i decided i wanted to cancel my holiday only to be told that its not possible and there was no refund due! (after 6 hours of booking) I will be in touch with the ombudsman regarding this. I haven't went into detail with the complaint because its irrelevant i am purely pointing out that the customer service is shocking and to warn people to be careful when booking as the final price i was told was definitely not the final price!!
Never again!! they don't even deserve 1 star rating

Will

Avoid at all costs! They sold me a holiday with a room that was completely unsuitable for our family. I was forced to pay to upgrade. When I got home I followed procedure and made a complaint by email and when they eventually replied some 60 days later, they completely avoided my argument and sent back generic replies over and over, taking a month to reply each time. Wouldn’t phone me to talk about it, their customer service is terrible. May be cheaper but this is the reason and not when you have to pay £100 to upgrade!

James Clarke

Very helpful sales person on the phone. Flights and Hotel were booked but he found us a cancellation to fit what we wanted and needed with bag upgrades and a lovely looking hotel in Turkey on the Beach front. Looking forward to going!!

ami patel

I am in the middle of an issue now. I received a very hard sell from an agent yesterday. He took my bank details for flights and a very specific hotel. He came back to me and said he booked the flight but there were no rooms left at the specific hotel. I asked how they could possibly book flights without the hotel confirmation and did not receive a satisfactory response. He tried very hard to sell several other hotels to me, but I was not interested and, frankly, became concerned with the "hard" selling/bait and switch. I told him in no uncertain terms that I did not want to move forward and that I would ring him back if I changed my mind. I never rang back but he tried to ring me approximately 15 times. Last night I became concerned because it appeared the funds were being taken from my account and today they were taken from my account. All of this was unauthorized. I rang the company and lodged a complaint, requesting my funds returned. They are listening to the recordings to determine how to proceed. I am hopeful they do the right thing and refund my monies immediately. If they do, I will send a follow up post noting that. Until then, consider yourself warned.