GTA Chartered Surveyors & Chartered Engineers - Cranbrook

Ian Taylor

As a mortgage broker, I have referred clients who are purchasing, to GTA Chartered Surveyors. In some cases Glen has highlighted issues that have allowed my clients to either renegotiate the purchase price, or in some cases pull out of a purchase due to issues highlighted by him. The reports are always very comprehensive with numerous photographs. We often ask our clients for feedback, and this has always been very positive.

Jay

I would not recommend GTA. Things started off normal enough and they seemed friendly and professional. The work was supposed to billed in installments. When one of my payments was a week late due to being away for work, I received a shirty email from the accounts team chasing me to pay the invoice. Fine. This was then followed up with a completely unnecessary and downright rude email from one of the managers applying even more pressure to pay the invoice. I explained that I had been away from work and would pay the invoice promptly, which I did. The work they were then supposed to complete took them more than two months to deliver despite repeated follow ups and a reminder that I was under a deadline for an ongoing job. As it turns out, I was wasting my energy. When I finally received the final survey and provided them to my project partner I needed to pay someone else to redo the survey due to the “huge number of inaccuracies with the floor plan.” A disappointing and expensive mistake.

Christine

I wouldn't recommend GTA—it was a truly awful experience. Before paying for a Level 3 search, I was assured that I could contact the surveyor for further clarification once the report was completed. However, when I reached out via email to get more details, I was shocked to be told I would need to pay an additional £95 on top of the £579 I had already paid.
I also spoke with a team member, who was incredibly rude and condescending, especially when I didn't understand some of the terminology used in the report. This was my first time using a surveyor so naturally I had follow up questions.
Overall, I strongly advise against using their services. Save your money and go elsewhere where you’ll get the service you deserve. I will never use this company again.

After giving them a review, they then threatened to take me to court for giving them a bad review and mentioning people’s names. If the service was great why would I complain ? No apologies for their bad service or acknowledgement of the previous emails sent to them instead they choose to make threats about taking me to court.

Suzanne Ottaway-Brown

I cannot fault the service received from all members of staff at GTA. Their professional assistance has been invaluable, I would highly recommend their services.

Luke Chitty

Thank you GTA - Caroline and Glen were wonderful to deal with. Each were attentive, detail orientated and ready to explain any queries I had regarding the details of the survey on my new home.

Kalyan Thota

I wouldn’t recommend with the experience i had with GTA. Very bad experience with them.

My response
Sadly you never informed me when you are going for a survey. Just a click on your site gave you the right to go for a survey on your own date without informing me and then charge me for a work which you haven’t done. So I paid you for not informing and keeping me updated and not doing any survey. Buying house is stressful but dealing with GTA was terrible.

Kayleigh Anstee

Thank you for the report. It was very detailed and comprehensive. I would definitely recommend and I will be using your services again.

Caroline Chitty

Thorough report and valuable advice. The team kept me updated, highly recommend them.