TravelPerk (formerly Click Travel) - Birmingham

TravelPerk, formerly known as Click Travel, is a renowned company that specializes in both travel agency and software company services. With their headquarters located at Alpha Tower, Suffolk Street Queensway, Birmingham B1 1TT, United Kingdom, they are easily accessible to the public. Their contact information includes a phone number, 8447452121, for potential clients who wish to inquire about their services.

One of the unique features of TravelPerk is their wheelchair-accessible entrance, making it easy for people with disabilities to access their office. This consideration for accessibility demonstrates their commitment to inclusivity and excellent customer service.

TravelPerk has received 56 reviews on Google My Business, with an average rating of 4.1/5. This high rating indicates that their clients are generally satisfied with their services, and it is a testament to their reliability and expertise in the travel industry.

As a travel agency, TravelPerk offers a wide range of services to make travel arrangements more manageable for individuals and businesses. They provide options for flights, hotels, and car rentals, among other things. Their software company services include developing and implementing travel management software to help businesses streamline their travel processes and reduce costs.

One of the advantages of using TravelPerk's services is their user-friendly platform. Clients can easily access and manage their travel arrangements through their website, making it a convenient option for those who value efficiency and ease of use.

In addition, TravelPerk offers 24/7 customer support, ensuring that their clients receive assistance whenever they need it. This level of support is particularly beneficial for businesses that require last-minute travel arrangements or have employees traveling in different time zones.

Furthermore, TravelPerk's software company services help businesses manage their travel expenses more effectively. Their platform provides features such as real-time reporting, automated invoicing, and expense tracking. These tools can help businesses save time and money by reducing manual processes and providing greater visibility into their travel expenses.

Reviews of TravelPerk (formerly Click Travel)

Juliana P.

1/5

Terrible service. If you have the option to use something else in your company, do it. They are incapable to manage simple things, as change a flight. Worst travel service that I used in my entire life. Don't fall for the start up tech speech. They are simple not competent for the basics. If I could I would give zero stars.

Gigi Tam

1/5

Use them at your own risk - you will end up on the street even though you've booked a room and paid 3 months ago!

SmartTech

1/5

Do not use Click Travel, ABSOLUTELY USELESS. Extremely poor customer service and made multiple mistakes during my booking. They wrongly booked train tickets and their unresponsiveness made it impossible to contact them for assistance. I would rather book myself then go through this again. Highly discourage using Click Travel due to their lack of reliability and unhelpful approach.

JJ

5/5

Highest level of customer service I’ve ever received, and it’s the consistency of the customer service at Click Travel that really amazes me. I’ve been using Click Travel for 3 years through our company to book our tenants into hotels, and every time I’m faced with a stressful issue (which is quite often), I open up the chat feature on the website and I’m greeted with an extremely helpful, friendly and positive advisor within minutes, sometimes seconds, that without fail resolves my issue or answers my query, or contacts the hotel on my behalf and keeps me updated whilst they do so. Honestly every single company should take note of the customer service advisors training and the process of getting in contact at Click Travel because they are winning.

Matthew Powell

5/5

Work has switched to click this year from Expedia and I think it's a huge improvement. Whenever I've needed to speak to anyone for help so far they've been amazing, I think the platform is better, and the way they set up room allowances for expenses and bill backs far superior to before.

Peter Lake

1/5

Unable to get through to an agent (ever). They do not offer a facility to pass on my contact details to say the hire car company, and thus the only communication channel is through Click Travel which is far from frictionless. I've just turned up to collect a car for 400 mile round trip and they only have vans available. Apparently they've been trying to contact me...Highly annoying and totally avoidable.

TheDoddy2831

1/5

Don’t use click travel.
Book through them for 2 nights hotel stay. They sent through the confirmation which I printed.
Arrived at the hotel and was told the card had been declined it’s now been two hours with the poor receptionist being taken in circles over the phone by this despicable company. Still waiting. Speaking to colleagues this is a common occurrence.
DO NOT USE UNDER ANY CURCUMSTANCES
If I could rate with less than one star I would have.

Mr souvlaki

5/5

Very cool service, and very kind people