Agni Travel Ltd - Ryde

Christopher ficadiére

At the first I was pleased by the smoothness of the process to rent a villa for Lanzarote.

Everything started when we entered the villa which was not cleaned and we found mold and and huge smell of Humidity inside.

The villa was not well maintained and I couldn’t use the jacuzzi. I tried to contact them but no one answered during my stay.

The only contact I had was to tell me to leave on time at check-out.

I tried to get a refund for their lack of customer service and they only refund me 200€. My best advice DO NOT BOOK WITH THIS PROPERTY AGENT. They are not professional and don’t care about their customer.

Sadie Miles

We were made aware some weeks prior to our holiday that the property we had booked with Agni Travel had a lot of issues. We raised this with Agni Travel, as we had disabled members in our party and were concerned for their health and safety. When speaking to them on the phone, the phone agent called the other reviews lies and we were "reassured" that the villa was inspected and fine and that they wouldn't refund us to rebook. We had no choice but to hope what we were told was factual. On arrival at the property we discovered that was not the case at all. The place had a massive damp issue that was growing mould (and the damp was running down the walls), the smell was overwhelming. That was just the start of it. The extractor fan was not fixed to the wall, leaving electric wires exposed, there were cracks running through the walls and light fittings, the ceiling fan almost came down in one bedroom, the stair handrails were loose and with any weight put on them would potentially fall down, the paint was wet and crumbling off the walls due to the damp, the area around the swimming pool was untidy, dirty and dangerous, the stairs into the pool were not fixed to the side of the pool wall and were coming out the ground also. This is just to name a few issues! We did not stay there - we couldn't with those in our party. Agni travel refused to admit any liability and refund us even though we had to source alternative accommodation. In fact Agni Travel completely contradicted themselves by saying that the "property was perfectly fine and habitable" and in the next sentence "you never gave us the opportunity to source you alternative accommodation" so which was it? We did give you the opportunity weeks before we were due to stay and you refused. This holiday was to celebrate a 40th birthday and was almost ruined. We have since raised a section 75 and within 24 hours of the evidence being reviewed we have been refunded in full - so that speaks volumes. Agni Travel are just a bunch of charlatans or, as my father used to say, they are run by “flim flam artists”. please, please, please avoid like you would the plague!!

T J

Simply awful, we were placed in a villa that was unfit for human habitation, we were told the day before we arrived there was minor building work going on next door.

This minor building work is actually the construction of 12 large villas within 4ft of the boundary of the villa.

We were woken at 7am thinking there was an earthquake, the whole house rumbling and having to shout to hear each other.

After running outside we could see a heavy plant vehicle digging foundations almost on the boundary line - within 20 minutes our villa was flooded with thick concrete dust , the pool had a layer of thick disgusting dirt, to put into perspective of how big this construction site is - there are over 100 builders working on the site. They work 7 days a week 7-5pm!

We were left there for 12 hours until we were moved but the damage was done our youngest son the following morning developed a nasty cough and started to struggle to breath, this is still ongoing and has been caused by the dangerous levels of dust entering the villa despite windows and doors shut.

You will never get away with this. We are returning home to start legal proceedings against ANGI travel Ltd.

Russ Henderson

The washing machine flooded the kitchen. In fact it vibrated and bounced out of its space. The pool was filthy. I even wrote 'filthy' with a broom along the green scum that was living on the floor of the pool. Building work was horrendous too (which we were not made aware of before hand).
Was offered £250 compensation from a chap called Prince.
The funds never arrived in my bank account. Gave up chasing.
Such a shame, as two years previous, they were quite decent.

Amir Flax

This company is an embarrassment to the tourist industry.
We stayed at Villa Irene Palace in Cyprus.
We never had such a bad hosting experience.
The property was dirty, unsanitized with cockroaches running around. Poorly maintained. Light was not working in one of the rooms, half broken toilet seats, wifi working only in main area, water not running in one of the bathroom taps. And above all, an unprofessional and insulting host.
Be wise and keep away from properties managed by Agni Travel

irene lalioti

We have been customers with Agni three times. We paid 200 euros per night for a so called Villa which is a very old unmaintained house with a tiny old shower , the phone was not working , a shoe lace workaround to hold the frame of the curtain. The bed was super small and the matress horrible. The handle door broken. No screens to protect from mosquitoes and bugs. The TV not working and also no phone coverage at all! I could pay 70 euros and not 200 per night!! Of course Agni did not refund us and horrible customer service! Although we provided them with pictures.

ruth mellor

Booked a villa in Cyprus, happy with service till we arrived. The villa owner was on site, we had numerous issues which we raised with her at the time and submitted a complaint when we got back Agni travel sent standard response of hope it didn't spoilt your holiday and hope you use us again! Villa was poorly equipped, lacked sun loungers, and had major chlorine issues with the pool. We will never book through this company again as they clearly don't inspect the properties they market and don't offer any customer service.

George Thomas

Rented a villa off these guys last month. Photos looked great but at £350 per night, we had high expectations. The place was very dirty, the dishwasher was broken, the bathroom kept flooding. They were all ears whilst we were in the property but as soon as we got home, they went cold in spite of offering compensation. Avoid this company at all costs!