Galaxy Holidays - Slough

Kevan Morris

Galaxy Holidays are a joke. We booked a 7 night holiday to Rhodes in August 2024. When booking we were allocated The Tivoli Hotel, Falaraki. We were promised a sea view, or a pool view, we got neither. When we arrived at the hotel, (02.25 am), we find the hotel all in darkness, reception was locked and there was no one to check us in. After an hour of trying to get someone to help, I noticed a piece of A4 paper sticking out from a plant pot, it had my name on it and the room key was attached. We got to the room, unlocked the door but could not find any power; no lights, no air conditioning, we were distraught. Using our mobile phone torches we managed to get in. The bathroom door did not close, the toilet seat was not attached and there were bugs all over the floor and the bedding was dirty. One of our towels looked like it had been used to clean the toilet. As soon as daylight happened we went to reception, complaining about the state of room, no view, no lighting, no power, bathroom grotty and basically the level of cleaning being non-existent. The reception staff said they would look into it, but couldn’t change our room, they were full, (they were not). We contacted Galaxy, they were not at all helpful. Galaxy emailed requesting evidence, we provided images of everything, they did not respond. I chased for the remainder of the week, but no help. Our holiday was ruined, having a room which was unfit for habitation and nowhere to relax took the edge off our holiday. Since we returned to the UK I have chased and chased Galaxy Holidays, they keep asking for time to check out our claim, then they go quiet and I have to chase again… Galaxy Holidays are a total bunch of cowboys, they take your money, promise wonderful things then drop you. We will never use them again. The regulator needs to review their practices. The hotel we stayed in requires a bulldozer, really awful and well away from central facilities. The road running alongside the hotel was a main road, no pavement and you really did take your life in your hands every time you went out.

Sdap Summer

Worst holiday experience of my life. Would rate them 0 even though I have used them a few times for poor customer service and lack of attention to concerns and complaints.

Our flight was booked incorrectly by the agent and he sent us a confirmation with the date we asked for but not knowing it was the wrong date.

He took £250 from our credit card and has not refunded it back.

He did not inform us that our connecting flight will be from a different airport terminal, so on our arrival we nearly missed the next fight to our destination as we had a short time to transfer to the other terminal.

We paid for baggage during our booking but was surprised to see that only one was paid for.

On our return one of the minor in our group was not on the flight- 1st flight.

I called a few times from abroad for assistance but no one helped. There was so much delay in getting the information I needed from Galaxy on call team as we could not check in

On arrival to get on our last flight back to UK. We were told our booked flight left the day before. What kind of silly mistake was that? We could not flight back and had to pay premium rate to get another flight back to UK for a group of 8 people and had to travel an hour plus to a different airport where we flew back home.

I have tried to call and email but it has fallen on deaf ears. I will be taking this matter further no matter how long it takes me.

John Parry

WATCH OUT!!!!!!!!! This company is a BIG fraud they pose as different names and go as different companies. My daughter paid for a holiday for her family to be with me for my 50 th birthday. . She paid two lots of money for her holiday £399 and £2395 . They never got her a holiday and said they would refund every penny. However they are trying to get the £399 back from the bank now saying it's administrative fees . WATCH OUT!!!

Abdulaziz Khan

Awful. Never book with them.
Galaxy holiday (changed the name to DELTA holidays now) uses tricks and ripp you off. They have cencelled my hotel and asked 434£ more to rebook. As I did not accept it, they have not tefund my 1042£.
I am going to file a legal case against them.

Jonny Shaw

Avoid, if you want a stress free holiday!! From start to finish I originally rang this company to book a holiday for me and my 13year old son to go to benidorm as we have family members out there who where also booking around the same time.
On booking the holiday everything seamed fine, then 1 hour later the holiday company rang me back saying that holiday wasn’t available cut the long story short going on other people reviews they demanded more money for this holiday, I work away a lot so I just paid what was asked, little did I know there was no transfers with this holiday.. more cost around 200 pounds in total, they put the incorrect information on the holiday for my son he was an adult When checking in 24hrs before departure I couldn’t because the date of birth was incorrect Rang them to sort the mastake out, they couldn’t do it said I had to go to Ryanair at the airport which to the 1 hour 40 mins to put the mistake correct costing me then again as I had to pay for his luggage as it was a new boarding pass, so stress at the airport no relaxing time at all!
On the arrival of our hotel they put us in a hotel there where girls laid out all over the floors drunk groups shouting until 5-6 pm most mornings!! Never again!! This company do not care less about there customers they want your money and that is it. Avoid.

Jonathan Shaw.

Sunny Singh-Rodh

WARNING !! HOLIDAY BOOKINGS !!!!!
May 2024
This is a WARNING to all that are trying to book a holiday for any occasion.. if there way to give nothing for the experience, I would. Unfortunately no blame to the the girl that was helping me with my family holiday, she tried her best to find the best destination for me and my kids and we did, I paid a deposit and was told to pay the full amount a week before departure..I thought fantastic!! told my kids and was so excited to go. But then I saw there was no payment taken out of my account, so decided to contact the girl that took my booking.. but then I got a call from the manager demanding a further deposit for a larger amount, I was confused at this time and said it was all agreed when I made the booking, that full payment will be made a week before departure. He demanded more money for them to guarantee my booking, it felt like pressure was being put on me, if I don't pay the extra my holiday would be cancelled.. I refused to pay more, so they decided to cancel my holiday and offered to refund my deposit. I was so disgusted with this company and thought others should be aware of this company.. I would suggest that go with a company that is well known and pay the extra.. This company works on pressure selling and demands customers to pay more so they earn more.. furthermore there was no fault of the girl that helped me find a great holiday, she only works there and her hands are tied.. ALL I SAY IS BEAWARE..money is hard to earn and fraudsters are there to take what they can..

Wayne Wilson

1 star is too much. I paid a deposit of £220 to delta holidays for all inclusive for 4 nights in majorca. 5 mins later after taking the deposit, they called me to say the all inclusive was only basic and to get the full all Inc would cost me another £120 so I told them to cancel it. He then became rude and to me no because deposits are not refundable after he made the change. They're using fake names, very unprofessional, false advertising. Theres no such thing as a live price, they are supposed to tell you the actual price on the website. I'm in the process of claiming back what they owe through citizens advice. DO NOT USE THIS COMPANY IF YOU DONT WANT THE STRESS

Kamil Kamil

Is there any law in this country any scam company open company and scam people.. I don't know what's going ? I have booked flight and holiday paid £2000 and received phone call demanding more money but I have paid already everything why more ?the guy other side fake name saying he will sort it out I should no worry he said 5 different prices in 2 mints to pay extra?
I am calling and aperantly there is 2 Donald there 1 is normally staff and other is manager ? Lol.. and still they don't care about our hard earn money.. I don't know what action I can take ? Please any help would ve very appreciated.